Customer Testimonials
Love my Mini! Process was easy and Sales and finance people fantastic. I purchased a certified preowned Cooper S and I could not be happier.
Thorough analysis and review of service problems, with a relatively fast turn around once a technician became available. Found the service time a little high although the work appears to be successful. My customer service rep stayed on top of the service and was proficient in making sure I was aware of all the necessary recommended repairs. Great finish time considering how long it took to get the parts. Overall very pleasant experience. I would recommend them to anyone but caution being aware of somewhat pricy services.
Went for a annual maintenance, from check in to completion it was a great experience, car was completed in a timely manner, we received updates through including a great video overview of our car from the tech, always have a great experience at Minis of Rockland, we’ll be back for sure!
Outstanding service. Professional staff. Good quality workmanship. Communication was clear and concise. Would recommend to others who are looking for MINI service.
The Mini Dealership service department do excellent work. They keep me posted on how the service process is going! My mini always get a great bath when we visit. The staff is knowledgeable and very helpful! Keep up the great work!!
Excellent. Smooth process in picking car up and they explained all the tech. Now I just have to remember it all.
Mini is so accommodating and helpful. They put my mind at ease when I bring my car in for unexpected repairs. Thank you George!
The service manager was friendly and courteous. The service person, George, gave me his phone number in case I wanted to communicate directly with him. The waiting area was pleasant. It was a very good experience.
First time here. Service did an excellent job. Resolved all issues on first visit. Definitely recommend
Consistently superior service over the years. The service staff is friendly and considerate of my schedule and concerns.
Excellent service. Easy to get an appointment and very efficient use of texts. Great communication.
Brought Rumble, my 2019 JCW convertible, in for maintenance and brake work. George was my service advisor and was happy to talk all things MINI while we got things sorted. Always worthy of a rave from me. I'm a MINIac from way back. Saddened to see them abandon manual transmission - what's the point of go-kart performance without that engagement? But I digress. Very happy with George and the MINI of Rockland crew and so is Rumble. Motor on!
I could not have asked for a more enjoyable, stress free, car buying experience. My husband and I were able to take our time looking at the cars we were interested in. When WE were ready we went and found a sales associate. The General Sales Manager Ivo Petrov was very welcoming and informed me that the sales associate would be right with me and within minutes Scott Smaller was right there introducing himself. Scott is a tremendous sales associate and very knowledgeable, he listened and never pressured us. Ashley & Jimmy and the sweet woman at the desk whose ... Read More DealerRater - May 2, 2025
Staff was courteous and knowledgeable. Fast and accurate. The building was clean and fresh. There was no waisted time
Service manager Kevin was very helpful and knowledgeable with my service visit. I was very appreciative of his help.
Excellent customer service and ease of finalizing our sales transaction. Luigi was extremely informative and allowed us to take the time we needed to make our purchasing decision. I would definitely recommend the dealership and Luigi.
My experience with the dealer has been one of great appreciation for their staff from sales to maintenance. Each has been very professional and knowledgeable. 8
As always a great experience at Rockland Mini. Service manager Kevin is knowledgeable, courteous and his staff are all in the business or car care, and a five star experience.
This car went in for a recall. You broke the hood latch, drained the battery. Left the car with open windows out in the rain. Absolute worst service I have ever received in my entire life.
Luigi has been my salesperson for a few cars now. He always has everything done to make the process move smoothly. I'll continue to purchase through him.
It was a pleasure to do business with all of you. Impressive showroom, too. Thank you!
A wonderful atmosphere, clean and bright. Everyone was professional, knowledgeable and polite. Would direct friends to this dealership. Thank you Mary and Ashley for the wonderful experience.
A very good experience overall. Courteous and efficient staff in a pleasant environment. My car is an older model which I still love. However it was fun and informative to try out a new model and experience the advances which have been made. My visit was due to a recall which was assessed and handled, but I was also given an overview, with detail, regarding maintenance needs. Thank you. Also want to mention that although, Dan Bolton is mentioned under “service”, i did not have the pleasure of meeting with him.
Service was completed very quickly. Only negative was that they don’t return the driver’s seat back to the original position when returning the car.
I've always been suspect of dealer repair and costs. In my case I needed a recall item addressed, and used Mini of Rockland. My 2007 Mini needed struts and springs, and I decided to have this work done while the recall items were addressed. The work was completed fairly quickly and the cost was lower than a local garage had quoted. I will use Mini of Rockland for future service.
Went above and beyond. Found a way to apply my expected charges to warranty. Fast, efficient, all around first rate
Customer service was excellent! Very professional. Fixed my car that had a recall, got a great loaner car.
Friendly, professional service. Very comfortable waiting area.I would recommend to other MINI vehicle owners
I purchased 2 cars from Rockland MINI. The purchase process was professional...even pleasant. None of the stereotypical, old school xx. No pressure. Fair pricing.
Two things potential customers should know: 1. The team at Rockland MINI sticks around. There's no revolving door of shady salespeople. And they genuinely care about and remember you; 2. Service Department is EXCEPTIONAL. Kevin has been there 9 years. George has been there 2 years. Never a hassle getting an appointment or loaner, when needed. Video inspection documents service issues. Work doesn't proceed unless you approve.
If you're in the market for a Mini or quality ... Read More DealerRater - Mar 7, 2025
Great experience from the initial process till the end. Scott Smaller was knowledgeable, friendly and transparent.
On time and explain everything very clean in and out also clean and wash car
They where extremely helpful and communicated everything they were doing with the car habit done in a timely manner.
Service was perfect and professional, they provided a loaner car and everything worked out nicely
George is always professional and friendly and listens and ten reviews with me requested service.
George has good customer service, and I was treated professionally. The communication was prompt. That is saying a lot for the customer service industry.
The dealership staff were thorough and friendly, excellent and timely communication, everything very professional, thanks!
Mini of Rockland is always informative and helpful. George always takes good care of me. I know my little Mini is in good hands.
Very comfortable waiting lounge w nice coffee machine; clean & well appointed lounge & showroom/service area.
I have had a great experience with these guys, in negotiation for a used car and in servicing my beloved countryman.
Dealership and personnel are wonderful. However, service pricing is going way too high. Getting too costly for simple things like filters and oil changes.
Great service as usual. Kevin is an asset to the organization. Very professional and accommodating.
The sales team is very knowledgeable, helped me find the right car for my son. When I have worked with the service group they are very responsive. They are very transparent and review what needs to be fixed. I would highly recommend this group.
Sales staff took time to discuss cars in detail, let us take two long test drives, and never pressured us to make our decision. Negotiated a fair price and trade in value.
Friendly, honest, efficient. No pressure. While I was waiting for my car to be serviced, I visited the showroom, test drove a used mini, and bought it for my daughter.
Kevin was very helpful having my new pre-owned Mini Countryman inspected, and explaining what work needs to be done. We own another Mini, and it’s great to know we can count on Kevin and South Shore Mini to service our cars.
Wonderful customer service……kevin is the best, easy to work with kept me in the loop with all details.
Mini of Rockland exceeds my expectations every visit. I always feel like they are seriously interested in my vehicle’s performance.
Everyone was Efficient, friendly and knowledgeable -from making the appointment to the completion of the appointment
Every time I go to the dealership they make the experience easy. They are the best!
Amazing staff. Everything was done as promised. The place itself is beautiful. I’ll definitely go back.
Very impressive experience. I bought my first Mini here and the experience was quick and pleasant. They know they have a great product and are happy to share the Mini experience. Everyone was pleasant and professional.
All went perfect. Good communication and service. Highly recommend. Will be back for next service
Friendly and knowledgeable sales team, but the finance team lacks transparency and timeliness. That’s the reason I gave them stars
Everyone one at the dealership was very helpful and supportive. There was no pressure during the sales process
I love this dealership, everyone is friendly, helpful and treats you with respect. They take care of my car like it was their own
My service manager Kevin was exceptional. He texted me with updates including a video showing me the issues they found and the recommended repairs and estimates. I was impressed and am happy with end result.
Great service and excellent waiting area. Customer service is excellent and the service on my car was great!!
Great experience with George. Very helpful and kept me informed on what was going on and when car would be ready
Made an appointment for 8am on a Saturday almost 10 days in advance with a planned drop off the night before after business hours. Was assured that I could drop the car and leave the keys in the drop box and technicians would get the vehicle first thing for my 8am appointment. The recalibration for my new windshield was only supposed to be two hours. After 2 1/2 hours, I called to check the status and was told the valets were just now bringing it in for service. 20 minutes later George called to tell me that I had to pay for it because ... Read More DealerRater - Sep 1, 2024
Mary was extremely helpful, patient and understood what I was looking for in a mini. She let me take my time, do more than 1 test drives with a few cars. Returned my calls, responded to my emails in a timely manner. She directed me to the other people i needed to connect with. Working with her was great.
I’ve been coming to Mini of Rockland for 5 years and they have been fantastic! Amazing communication, mechanics and customer service!
My service appointment went smoothly and I was pleased that I was offered a loaner car so that there was no wait. That’s great service!
Excellent service. Extremely helpful and kind staff. Very clean dealership. Knowledgeable staff who takes time to explain
The staff were very friendly, extremely informative and the servicing was taken care of efficiently.
They were prompt in taking the car in and the service was done to a very high standard.
Super friendly, helpful and accommodating! Refreshing in today’s world where most people are rushed and lack sincerity.
The staff is always helpful, knowledgeable, and kind. They always have an answer to any question.
Service was done on time, on budget with no surprises nor unnecessary suggestions to spend more. Kevin my advisor is trustworthy and pleasant to deal with
Professional, friendly, reliable service. I always feel treated well here. And my car is taken care of so I don’t have to worry about it. I love coming here!
During my visit today, I found the staff to be curtious and professional. I felt like my time was valued!
My salesman Luigi Lembo was very helpful, respectful and efficient. The genius Jim was very patient and carefully explained the features of the car. The financial manager was very knowledgeable.
They were very biofuel with my questions and did work within. The estimated time!I was pleased,
The service rep was great and not much he could do but… the repair was very expensive and took two weeks. The sales folks were un willing to find a way to sell me a car , even for cash - very strange. I had to call them back several times to keep them engaged. Sad actually. If I was selling there… I would have found a way. Now we are just going to buy a new car somewhere else.
Great service department. Easy to schedule on short notice. I would definitely bring my car back here for service.
The entire team at the mini dealership in Rockland Massachusetts is first rate. It is so easy to get an appointment, the service is quick, and everyone is so pleasant.
I have always had a very positive experience at Southshore mini. Everyone is kind and professional.
I recently leased my fifth mini from South Shore. Despite the computer problems experienced by car dealers throughout the country South Shore delivered my car on time even though the paperwork was delayed 2 weeks. I am impressed by my 2025 Mini S hardtop. The extra horsepower is welcome and felt by the driver. Perhaps a little too much plastic on the inside and a PHD needed to understand all the abilities the car offers. Thanks to the South Shore team and my sales advisor, Scott. I will be back for Mini number 6!
Professional friendly attentive seamless service. Love the dealership and I love my Mini. Would recommend to anyone
Amazing people!!! Always the best service! Just drove in for a sticker and they washed my car!!
Awesome service manager (Kevin). Very confident with their work. Trustworthy. Efficient. Recommend car purchases and work from them.
Excellent service team. Walkthrough of issues and discussion of options are clear and there is no pressure. Both George and Kevin provide excellent service every time.
The entire staff (manager , Ashley and the gentleman who went over the cars features) that we worked with were knowledgeable , professional, helpful and attentive without being pushy. Mary Smith was the best sales rep to work with .She quickly responded to all of our questions and was patient as we made our decision.
Exceptional and friendly service. No pressure at all Really wonderful people from the moment you get out of your car to the time you leave in a new one!
Went in for service on my mini cooper. Such kind and efficient service. Their waiting area was pleasant to sit in and enjoy a complimentary coffee. They serviced the car with only what I needed with suggestions of things to look out for in the future for optimal performance and safety. I am so glad to go back again!
Luigi did a great job getting us the car the way we wanted it. The Genius was also good in explaining us the different things in the car. But hats off to Luigi
This was my first time here. From start to finish is was a Win ! I was able to be scheduled in within just 24hrs. The dealership was spotless inside and out. Even had a nice selection of pre-owned/new MINI's on the lot. I was greeted by Kevin, service advisor whom was dressed very neat, was very cordial, efficient and on task with greeting me and check in. He was very knowledgeable of my Mk1 R53 since he has two at home. I prefer to have techs and advisors whom know and also drive the MINI brand, especially the ... Read More DealerRater - May 9, 2024
Came to have a tire replaced. They were quick, efficient and I was out in less time than they quoted. They even washed my car.
Very accommodating and good communication between myself and the service manager. I recommend the service department.
My service was great. George was very helpful and knowledge. I knew what was happening with my car at all times and they didn't try to sell me things I didn't need.
I had a great experience buying my Mini. Luigi was informative and absolutely helpful. I felt no pressure at all. None. I enjoyed buying my car and I have had some great and miserable experiences.
Impressed with the entire dealership Inventory is displayed beautifully. Waiting area is comfortable. Service department so considerate and efficient, especially Kevin Cowden, he will be my go to service advisor in the future. A+
Great diagnosis of the problem and fix of the car in a timely manner. Great job!
The staff is so helpful, pleasant and professional. Kevin Cowden was especially great. I am thankful for his patience. He went above and beyond helping me I will never go back to Herb Chambers.
Bought my MINI from another dealer and brought it here for service. They were quickly able to figure out what was wrong and how to fix it. They were up front about pricing and kept me updated throughout the process. Would not hesitate to return and I wish I came here first!
Good communication. Great satisfaction from work delivered. Friendly and knowledgeable personal. My car was well taken care of. Thanks. Elsa
On time and no surprises. Could not ask for more. Even offered a loaner car. Perfect
The dealership is very attractive, clean and welcoming. Easy to get to. The service area looks very welcoming and professional
Fantastic …. The best dealership that I have dealt with for service and knowledge and advise !
Appointment was readily available, the communication was clear, specific, and sent when they had set expectations. Work was done as stated and seems to have been fixed the first time. Would recommend.
Looking for a Mini, you must shop here. The facility is extremely nice and modern. They always have a great selection of cars. We went for a typical maintenance and inspection sticker. Our mini alertes the dealer about the upcoming service and we were immediately notified by email and a phone call. Once scheduled, we were notified several times about our appointment. As we show up Kevin has everything waiting and is always willing to talk mini. Throughout our service we were updated by text and by Kevin. They even washed our car. They are classy and professional.