Customer Testimonials
A wonderful atmosphere, clean and bright. Everyone was professional, knowledgeable and polite. Would direct friends to this dealership. Thank you Mary and Ashley for the wonderful experience.
A very good experience overall. Courteous and efficient staff in a pleasant environment. My car is an older model which I still love. However it was fun and informative to try out a new model and experience the advances which have been made. My visit was due to a recall which was assessed and handled, but I was also given an overview, with detail, regarding maintenance needs. Thank you. Also want to mention that although, Dan Bolton is mentioned under “service”, i did not have the pleasure of meeting with him.
Service was completed very quickly. Only negative was that they don’t return the driver’s seat back to the original position when returning the car.
I've always been suspect of dealer repair and costs. In my case I needed a recall item addressed, and used Mini of Rockland. My 2007 Mini needed struts and springs, and I decided to have this work done while the recall items were addressed. The work was completed fairly quickly and the cost was lower than a local garage had quoted. I will use Mini of Rockland for future service.
Went above and beyond. Found a way to apply my expected charges to warranty. Fast, efficient, all around first rate
Customer service was excellent! Very professional. Fixed my car that had a recall, got a great loaner car.
Friendly, professional service. Very comfortable waiting area.I would recommend to other MINI vehicle owners
I purchased 2 cars from Rockland MINI. The purchase process was professional...even pleasant. None of the stereotypical, old school xx. No pressure. Fair pricing. Two things potential customers should know: 1. The team at Rockland MINI sticks around. There's no revolving door of shady salespeople. And they genuinely care about and remember you; 2. Service Department is EXCEPTIONAL. Kevin has been there 9 years. George has been there 2 years. Never a hassle getting an appointment or loaner, when needed. Video inspection documents service issues. Work doesn't proceed unless you approve. If you're in the market for a Mini or quality ...
Great experience from the initial process till the end. Scott Smaller was knowledgeable, friendly and transparent.
On time and explain everything very clean in and out also clean and wash car
They where extremely helpful and communicated everything they were doing with the car habit done in a timely manner.
Service was perfect and professional, they provided a loaner car and everything worked out nicely
George is always professional and friendly and listens and ten reviews with me requested service.
George has good customer service, and I was treated professionally. The communication was prompt. That is saying a lot for the customer service industry.
The dealership staff were thorough and friendly, excellent and timely communication, everything very professional, thanks!
Mini of Rockland is always informative and helpful. George always takes good care of me. I know my little Mini is in good hands.
Very comfortable waiting lounge w nice coffee machine; clean & well appointed lounge & showroom/service area.
I have had a great experience with these guys, in negotiation for a used car and in servicing my beloved countryman.
Dealership and personnel are wonderful. However, service pricing is going way too high. Getting too costly for simple things like filters and oil changes.
Great service as usual. Kevin is an asset to the organization. Very professional and accommodating.
The sales team is very knowledgeable, helped me find the right car for my son. When I have worked with the service group they are very responsive. They are very transparent and review what needs to be fixed. I would highly recommend this group.
Sales staff took time to discuss cars in detail, let us take two long test drives, and never pressured us to make our decision. Negotiated a fair price and trade in value.
Friendly, honest, efficient. No pressure. While I was waiting for my car to be serviced, I visited the showroom, test drove a used mini, and bought it for my daughter.
Kevin was very helpful having my new pre-owned Mini Countryman inspected, and explaining what work needs to be done. We own another Mini, and it’s great to know we can count on Kevin and South Shore Mini to service our cars.
Wonderful customer service……kevin is the best, easy to work with kept me in the loop with all details.
Mini of Rockland exceeds my expectations every visit. I always feel like they are seriously interested in my vehicle’s performance.
Everyone was Efficient, friendly and knowledgeable -from making the appointment to the completion of the appointment
Every time I go to the dealership they make the experience easy. They are the best!
Amazing staff. Everything was done as promised. The place itself is beautiful. I’ll definitely go back.
Very impressive experience. I bought my first Mini here and the experience was quick and pleasant. They know they have a great product and are happy to share the Mini experience. Everyone was pleasant and professional.
All went perfect. Good communication and service. Highly recommend. Will be back for next service
Friendly and knowledgeable sales team, but the finance team lacks transparency and timeliness. That’s the reason I gave them stars
Everyone one at the dealership was very helpful and supportive. There was no pressure during the sales process
I love this dealership, everyone is friendly, helpful and treats you with respect. They take care of my car like it was their own
My service manager Kevin was exceptional. He texted me with updates including a video showing me the issues they found and the recommended repairs and estimates. I was impressed and am happy with end result.
Great service and excellent waiting area. Customer service is excellent and the service on my car was great!!
Great experience with George. Very helpful and kept me informed on what was going on and when car would be ready
Made an appointment for 8am on a Saturday almost 10 days in advance with a planned drop off the night before after business hours. Was assured that I could drop the car and leave the keys in the drop box and technicians would get the vehicle first thing for my 8am appointment. The recalibration for my new windshield was only supposed to be two hours. After 2 1/2 hours, I called to check the status and was told the valets were just now bringing it in for service. 20 minutes later George called to tell me that I had to pay for it because ...
Mary was extremely helpful, patient and understood what I was looking for in a mini. She let me take my time, do more than 1 test drives with a few cars. Returned my calls, responded to my emails in a timely manner. She directed me to the other people i needed to connect with. Working with her was great.
I’ve been coming to Mini of Rockland for 5 years and they have been fantastic! Amazing communication, mechanics and customer service!
My service appointment went smoothly and I was pleased that I was offered a loaner car so that there was no wait. That’s great service!
Excellent service. Extremely helpful and kind staff. Very clean dealership. Knowledgeable staff who takes time to explain
The staff were very friendly, extremely informative and the servicing was taken care of efficiently.
They were prompt in taking the car in and the service was done to a very high standard.
Super friendly, helpful and accommodating! Refreshing in today’s world where most people are rushed and lack sincerity.
The staff is always helpful, knowledgeable, and kind. They always have an answer to any question.
Service was done on time, on budget with no surprises nor unnecessary suggestions to spend more. Kevin my advisor is trustworthy and pleasant to deal with
Professional, friendly, reliable service. I always feel treated well here. And my car is taken care of so I don’t have to worry about it. I love coming here!
During my visit today, I found the staff to be curtious and professional. I felt like my time was valued!
My salesman Luigi Lembo was very helpful, respectful and efficient. The genius Jim was very patient and carefully explained the features of the car. The financial manager was very knowledgeable.
They were very biofuel with my questions and did work within. The estimated time!I was pleased,
The service rep was great and not much he could do but… the repair was very expensive and took two weeks. The sales folks were un willing to find a way to sell me a car , even for cash - very strange. I had to call them back several times to keep them engaged. Sad actually. If I was selling there… I would have found a way. Now we are just going to buy a new car somewhere else.
Great service department. Easy to schedule on short notice. I would definitely bring my car back here for service.
The entire team at the mini dealership in Rockland Massachusetts is first rate. It is so easy to get an appointment, the service is quick, and everyone is so pleasant.
I have always had a very positive experience at Southshore mini. Everyone is kind and professional.
I recently leased my fifth mini from South Shore. Despite the computer problems experienced by car dealers throughout the country South Shore delivered my car on time even though the paperwork was delayed 2 weeks. I am impressed by my 2025 Mini S hardtop. The extra horsepower is welcome and felt by the driver. Perhaps a little too much plastic on the inside and a PHD needed to understand all the abilities the car offers. Thanks to the South Shore team and my sales advisor, Scott. I will be back for Mini number 6!
Professional friendly attentive seamless service. Love the dealership and I love my Mini. Would recommend to anyone
Amazing people!!! Always the best service! Just drove in for a sticker and they washed my car!!
Awesome service manager (Kevin). Very confident with their work. Trustworthy. Efficient. Recommend car purchases and work from them.
Excellent service team. Walkthrough of issues and discussion of options are clear and there is no pressure. Both George and Kevin provide excellent service every time.
The entire staff (manager , Ashley and the gentleman who went over the cars features) that we worked with were knowledgeable , professional, helpful and attentive without being pushy. Mary Smith was the best sales rep to work with .She quickly responded to all of our questions and was patient as we made our decision.
Exceptional and friendly service. No pressure at all Really wonderful people from the moment you get out of your car to the time you leave in a new one!
Went in for service on my mini cooper. Such kind and efficient service. Their waiting area was pleasant to sit in and enjoy a complimentary coffee. They serviced the car with only what I needed with suggestions of things to look out for in the future for optimal performance and safety. I am so glad to go back again!
Luigi did a great job getting us the car the way we wanted it. The Genius was also good in explaining us the different things in the car. But hats off to Luigi
This was my first time here. From start to finish is was a Win ! I was able to be scheduled in within just 24hrs. The dealership was spotless inside and out. Even had a nice selection of pre-owned/new MINI's on the lot. I was greeted by Kevin, service advisor whom was dressed very neat, was very cordial, efficient and on task with greeting me and check in. He was very knowledgeable of my Mk1 R53 since he has two at home. I prefer to have techs and advisors whom know and also drive the MINI brand, especially the ...
Came to have a tire replaced. They were quick, efficient and I was out in less time than they quoted. They even washed my car.
Very accommodating and good communication between myself and the service manager. I recommend the service department.
My service was great. George was very helpful and knowledge. I knew what was happening with my car at all times and they didn't try to sell me things I didn't need.
I had a great experience buying my Mini. Luigi was informative and absolutely helpful. I felt no pressure at all. None. I enjoyed buying my car and I have had some great and miserable experiences.
Impressed with the entire dealership Inventory is displayed beautifully. Waiting area is comfortable. Service department so considerate and efficient, especially Kevin Cowden, he will be my go to service advisor in the future. A+
Great diagnosis of the problem and fix of the car in a timely manner. Great job!
The staff is so helpful, pleasant and professional. Kevin Cowden was especially great. I am thankful for his patience. He went above and beyond helping me I will never go back to Herb Chambers.
Bought my MINI from another dealer and brought it here for service. They were quickly able to figure out what was wrong and how to fix it. They were up front about pricing and kept me updated throughout the process. Would not hesitate to return and I wish I came here first!
Good communication. Great satisfaction from work delivered. Friendly and knowledgeable personal. My car was well taken care of. Thanks. Elsa
On time and no surprises. Could not ask for more. Even offered a loaner car. Perfect
The dealership is very attractive, clean and welcoming. Easy to get to. The service area looks very welcoming and professional
Fantastic …. The best dealership that I have dealt with for service and knowledge and advise !
Appointment was readily available, the communication was clear, specific, and sent when they had set expectations. Work was done as stated and seems to have been fixed the first time. Would recommend.
Looking for a Mini, you must shop here. The facility is extremely nice and modern. They always have a great selection of cars. We went for a typical maintenance and inspection sticker. Our mini alertes the dealer about the upcoming service and we were immediately notified by email and a phone call. Once scheduled, we were notified several times about our appointment. As we show up Kevin has everything waiting and is always willing to talk mini. Throughout our service we were updated by text and by Kevin. They even washed our car. They are classy and professional.
Great service pleasant staff! Very professional! Highly recommend! I could go on and on and……
Efficient, informative, quite fast and responsive. As good a dealership as I’ve ever used.
Very professional but friendly ,good communication with attention to detail. Would recommend this dealer to others
Great people, fast service and very easy to deal with… easy to make an appointment
Kevin in Service went above and beyond as usual. Thank you for all your help and patience!
Always pleasant, understanding, efficient employees! Service is the best I’ve ever experienced dealing with auto sales and service!!
George was a pleasure to work with and the tech fixed my wipers that were installed incorrectly at Mini of Warwick. The showroom and service center was clean.
My service experience was excellent. Very professional and convenient. Good follow up work with text messages
Service department is staffed by great guys who competently and cheerfully attend to your (car) issues. Also, the dealership stays in great contact via text. Excellent service.
Thank you George, Kevin and the Service team at Mini. Always great care and very thorough. And although the new showroom is nice you must make all of those chairs more comfortable, including the ones at the new table…! Waiting hours for your car it would be nice to sit comfortably whilst I wait. My legs went numb as some of us have hips that need some chairs that aren’t just aesthetically appealing only. Just an FYI…!
Courteous staff and timely service. I was able to get repairs and a full detailing completed all in the same appointment. A video was sent of my vehicle to show what needed to be repaired and what did not. The technician included explanations of any issues found during the inspection. I had a loaner this appointment which was in pristine condition but I have also waited in their lobby for service which is also always clean and comfortable with complimentary refreshments.
My wife bought a 2024 4x4 Countryman and it was fast and easy. Great car....she's having a ball with it and learning all the ways to operate the many options. She loves it and they made the process easy
Honest upgrade knowledgeable fun made buying a car a fun experience would go Back Again
The service was great. They were able to check the tire and found no damage. Kevin kept us informed all the time. Bonus …there was no charge! Thank you!
Efficient and friendly people and the waiting area is pleasant and a good place to wait for your vehicle. My car is always done sooner than they estimate.
I love the service I get at this dealership. The folks at the desk are nice and the work is completed on time
Always a pleasure to come to South Shore Mini for my car service, super friendly and attentive to any request.
This is the best dealership I've ever had. EVERYONE is genuinely nice and sincere. They are extremely professional and accommodating. Any issue I have they take care of immediately. Luigi Lembo my sales person and Kevin Cowden my service person are THE BEST. It's a 2-hour drive for me but I would never go anywhere else. Very pleased, satisfied, and grateful.
Very efficient, professional and timely. Loaners available to make service experience as easy as possible. Nice friendly staff.
Very customer focused and give a clear explanation of further issues that would need future attention. They are very patient when I ask multiple questions!!
Fast service, appreciate the shuttle service they offer and service reps are always friendly & knowledgeable.