Customer Testimonials
Had a very good experience with Malcom in the service department. He kept me updated throughout the process with no surprises.
Very poor service. Vehicle did not obtain service until 4 days after scheduled appointment of 9 am on a Friday. I also had to call on my own for updates despite being assigned a designated care specislist
Excellent service with extremely knowledgeable service manager. Thorough communication & explanation of all work being performed.
Amazing, quality service.. never a disappointment they have always delivered excellent service. Thank you George!
My current MINI, a 2024 Cooper S Clubman, and last, a 2016 Clubman were purchased here. Pricing is fair. Trade-in values have been very good / generous. No old school high-pressure, hold you hostage sales tactics like the major auto group on the South Shore. Ivo Petrov, the GM, is reasonable and amiable. He had been Finance Manager. I worked with him in that capacity to purchase an extended Maintenance Contract on the 2024 Clubman.
Service here is fantastic. Kevin Cowden, Service Manager, is a longtime employee who gets to know his customers and takes good care of them. The same is true of ... Read More DealerRater - May 28, 2026
My experience at Rockland Mini was wonderful from the minute I dropped off my car to when I picked it up. George explained everything to me and understood my situation the day I brought my car to be serviced. Very professional.
Wonderful staff, polite, professional. They take the time to address any concerns or questions! Highly recommend.
My sales person and all the staff were polite and knowledgeable and a pleasure to deal with.
Professional, courteous, accommodating, nice showroom, amenities were great. Great staff, not overly pushy with upsell of services.
Greg Dolabany was outstanding in helping find the right car. Prompt, Enthusiastic. Honest. And fair.
This is my second vehicle purchased here very happy experience with sales and service looking forward for the next vehicle to purchase there
The service department took my car at my scheduled appointment time and had it ready for me when they said it would be ready. They even added some repairs and still finished when agreed. I am very pleased with the service at this Mini dealership.
Had a really good experience and am satisfied. I had my car serviced and detailed there. They were very professional, pleasant, and knowledgeable. They took a video of my car with a narrative of what the issues were and work needing done. They then listed that work with pricing, priority, and urgency levels, allowing me the opportunity to either do everything or only the absolute necessary. No surprises! I'll be back when other work is needed.
Prompt. Modern facilities. Performed scheduled maintenance in the time window they promised. Will return again
They were friendly and courteous at the service center. They did a great job serving my Mini.
The service was timely with a loaner, despite tight staffing. The billing team is courteous and fair. They track vehicle history carefully and accurately.
Great service department. Professional, knowledgeable and very accommodating. Good communication while work is being done.
Very friendly, kept me updated every step of my car’s service visit. Clean showroom with plenty of customer seating.
Service was efficient knowledgeable and friendly. Work was explained clearly pre service. They kept me informed throughout. My service advisor George was very helpful. I felt very comfortable working with them.
Mini of Rockland service department is always an enjoyable experience, Kevin is very helpful and doesn’t try to push additional services
Everyone was professional and friendly. All work done was great and done at a reasonable price.
Mini of Rockland, friendly and knowledgeable staff. Great service provided, no complaints to be had.
They are honest in their recommendations, accommodating in their scheduling and pleasant to work with.
The service team goes out of their way to provide outstanding service at a great value. I appreciate they are all seem to be car enthusiasts also.
The worked with me to pit together a deal we both liked. Everyone was friendly and efficient.
Brought our Mini in for service recently, we have always had a great experience st Mini of Rockland and this was no exception, service staff was friendly, thorough and knowledgeable , we look forward to our next visit.
Fantastic service department. George was excellent and very attentive. I would highly recommend to anyone.
Great experience with getting my Mini Cooper serviced. Kevin was my service advisor and was excellent as always.
I purchased my Mini Cooper Clubman from the Rockland dealership seven years ago, and have had it serviced there ever since. The sales people are helpful but not cloying or pushy. Service department has always been courteous, accommodating and highly competent. My car is still going strong (and very fun to drive!); when the time comes though, I expect I’ll purchase my next one there as well.
First time customer of rockland mini- best ever experience at service- Kevin was the best!
The 5 stars go to the amazing two men in customer service…wow…gracious, smart, listened presented all the options and executed!!! The customer service area is elegant and comfortable. They fit me in immediately and I so appreciate that!
Unfortunately like all dealerships they are outrageously expensive! But they had the keys for 4 security lug nuts (1 on each wheel) on my used car. They quickly replaced the 4 lug nuts with 4 new lug nuts for $168.00. I was greatfull, but once again reminded why I only service my vehicle at a dealership when it’s absolutely the only choice! I wish dealers ... Read More DealerRater - Aug 3, 2025
The service staff is always so friendly and helpful. They do a great job of explaining everything they are doing and check in periodically as the work is being done. I feel like the quality of work done on my car is exceptional each time.
Kevin and George are the best! They are the reason that I keep going back!!! Labor cost too much though.
Friendly, professional and efficient. Made the whole process easy. I’d definitely recommend them to anyone buying a car.
Great experience. George took great care to explain what service was recommended. Well informed service professional.
Any time I need any service for my car Kevin & George are right there to help. I have never been disappointed with the vehicle knowledge or friendly staff.
Always great experience when having my mini serviced.advivisor goes over everything needed for service he notifies you after each step is completed and vehicle is delivered at time promised fully washed . Thanks again
Mini of Rockland Ma Has a Fantastic service department. George and Kevin give the best service
Mini of Rockland was great. I brought my new to me mini convertible for an oil change and to be looked over. George was kind and helpful. Thanks!
Best Sales Team, they went beyond a 100% to make it easeful and enjoyable to trade in my old Mini Clubman and lease a new E Countryman. Shout out to Scott Smaler and Ivo Petrov!!
They always arrange to have a loaner car ready for me when ever I need service, free of charge and they always wash my car. The person at the service counter, Kevin, explains everything that they found is wrong with my car and gives an opinion about what problems could wait to be fixed. They take such good care of my 2014 Mini Clubman, cause they know I love my Mini.
Love my Mini! Process was easy and Sales and finance people fantastic. I purchased a certified preowned Cooper S and I could not be happier.
Thorough analysis and review of service problems, with a relatively fast turn around once a technician became available. Found the service time a little high although the work appears to be successful. My customer service rep stayed on top of the service and was proficient in making sure I was aware of all the necessary recommended repairs. Great finish time considering how long it took to get the parts. Overall very pleasant experience. I would recommend them to anyone but caution being aware of somewhat pricy services.
Went for a annual maintenance, from check in to completion it was a great experience, car was completed in a timely manner, we received updates through including a great video overview of our car from the tech, always have a great experience at Minis of Rockland, we’ll be back for sure!
Outstanding service. Professional staff. Good quality workmanship. Communication was clear and concise. Would recommend to others who are looking for MINI service.
The Mini Dealership service department do excellent work. They keep me posted on how the service process is going! My mini always get a great bath when we visit. The staff is knowledgeable and very helpful! Keep up the great work!!
Excellent. Smooth process in picking car up and they explained all the tech. Now I just have to remember it all.
Mini is so accommodating and helpful. They put my mind at ease when I bring my car in for unexpected repairs. Thank you George!
The service manager was friendly and courteous. The service person, George, gave me his phone number in case I wanted to communicate directly with him. The waiting area was pleasant. It was a very good experience.
First time here. Service did an excellent job. Resolved all issues on first visit. Definitely recommend
Consistently superior service over the years. The service staff is friendly and considerate of my schedule and concerns.
Excellent service. Easy to get an appointment and very efficient use of texts. Great communication.
Brought Rumble, my 2019 JCW convertible, in for maintenance and brake work. George was my service advisor and was happy to talk all things MINI while we got things sorted. Always worthy of a rave from me. I'm a MINIac from way back. Saddened to see them abandon manual transmission - what's the point of go-kart performance without that engagement? But I digress. Very happy with George and the MINI of Rockland crew and so is Rumble. Motor on!
I could not have asked for a more enjoyable, stress free, car buying experience. My husband and I were able to take our time looking at the cars we were interested in. When WE were ready we went and found a sales associate. The General Sales Manager Ivo Petrov was very welcoming and informed me that the sales associate would be right with me and within minutes Scott Smaller was right there introducing himself. Scott is a tremendous sales associate and very knowledgeable, he listened and never pressured us. Ashley & Jimmy and the sweet woman at the desk whose ... Read More DealerRater - May 1, 2025
Staff was courteous and knowledgeable. Fast and accurate. The building was clean and fresh. There was no waisted time
Service manager Kevin was very helpful and knowledgeable with my service visit. I was very appreciative of his help.
Excellent customer service and ease of finalizing our sales transaction. Luigi was extremely informative and allowed us to take the time we needed to make our purchasing decision. I would definitely recommend the dealership and Luigi.
My experience with the dealer has been one of great appreciation for their staff from sales to maintenance. Each has been very professional and knowledgeable. 8
As always a great experience at Rockland Mini. Service manager Kevin is knowledgeable, courteous and his staff are all in the business or car care, and a five star experience.
This car went in for a recall. You broke the hood latch, drained the battery. Left the car with open windows out in the rain. Absolute worst service I have ever received in my entire life.
Luigi has been my salesperson for a few cars now. He always has everything done to make the process move smoothly. I'll continue to purchase through him.
It was a pleasure to do business with all of you. Impressive showroom, too. Thank you!
A wonderful atmosphere, clean and bright. Everyone was professional, knowledgeable and polite. Would direct friends to this dealership. Thank you Mary and Ashley for the wonderful experience.
A very good experience overall. Courteous and efficient staff in a pleasant environment. My car is an older model which I still love. However it was fun and informative to try out a new model and experience the advances which have been made. My visit was due to a recall which was assessed and handled, but I was also given an overview, with detail, regarding maintenance needs. Thank you. Also want to mention that although, Dan Bolton is mentioned under “service”, i did not have the pleasure of meeting with him.
Service was completed very quickly. Only negative was that they don’t return the driver’s seat back to the original position when returning the car.
I've always been suspect of dealer repair and costs. In my case I needed a recall item addressed, and used Mini of Rockland. My 2007 Mini needed struts and springs, and I decided to have this work done while the recall items were addressed. The work was completed fairly quickly and the cost was lower than a local garage had quoted. I will use Mini of Rockland for future service.
Went above and beyond. Found a way to apply my expected charges to warranty. Fast, efficient, all around first rate
Customer service was excellent! Very professional. Fixed my car that had a recall, got a great loaner car.
Friendly, professional service. Very comfortable waiting area.I would recommend to other MINI vehicle owners
I purchased 2 cars from Rockland MINI. The purchase process was professional...even pleasant. None of the stereotypical, old school xx. No pressure. Fair pricing.
Two things potential customers should know: 1. The team at Rockland MINI sticks around. There's no revolving door of shady salespeople. And they genuinely care about and remember you; 2. Service Department is EXCEPTIONAL. Kevin has been there 9 years. George has been there 2 years. Never a hassle getting an appointment or loaner, when needed. Video inspection documents service issues. Work doesn't proceed unless you approve.
If you're in the market for a Mini or quality ... Read More DealerRater - Mar 6, 2025
Great experience from the initial process till the end. Scott Smaller was knowledgeable, friendly and transparent.
On time and explain everything very clean in and out also clean and wash car
They where extremely helpful and communicated everything they were doing with the car habit done in a timely manner.
Service was perfect and professional, they provided a loaner car and everything worked out nicely
George is always professional and friendly and listens and ten reviews with me requested service.
George has good customer service, and I was treated professionally. The communication was prompt. That is saying a lot for the customer service industry.
The dealership staff were thorough and friendly, excellent and timely communication, everything very professional, thanks!
Mini of Rockland is always informative and helpful. George always takes good care of me. I know my little Mini is in good hands.
Very comfortable waiting lounge w nice coffee machine; clean & well appointed lounge & showroom/service area.
I have had a great experience with these guys, in negotiation for a used car and in servicing my beloved countryman.
Dealership and personnel are wonderful. However, service pricing is going way too high. Getting too costly for simple things like filters and oil changes.
Great service as usual. Kevin is an asset to the organization. Very professional and accommodating.
The sales team is very knowledgeable, helped me find the right car for my son. When I have worked with the service group they are very responsive. They are very transparent and review what needs to be fixed. I would highly recommend this group.
Sales staff took time to discuss cars in detail, let us take two long test drives, and never pressured us to make our decision. Negotiated a fair price and trade in value.
Friendly, honest, efficient. No pressure. While I was waiting for my car to be serviced, I visited the showroom, test drove a used mini, and bought it for my daughter.
Kevin was very helpful having my new pre-owned Mini Countryman inspected, and explaining what work needs to be done. We own another Mini, and it’s great to know we can count on Kevin and South Shore Mini to service our cars.
Wonderful customer service……kevin is the best, easy to work with kept me in the loop with all details.
Mini of Rockland exceeds my expectations every visit. I always feel like they are seriously interested in my vehicle’s performance.
Everyone was Efficient, friendly and knowledgeable -from making the appointment to the completion of the appointment
Every time I go to the dealership they make the experience easy. They are the best!
Amazing staff. Everything was done as promised. The place itself is beautiful. I’ll definitely go back.
Very impressive experience. I bought my first Mini here and the experience was quick and pleasant. They know they have a great product and are happy to share the Mini experience. Everyone was pleasant and professional.
All went perfect. Good communication and service. Highly recommend. Will be back for next service
Friendly and knowledgeable sales team, but the finance team lacks transparency and timeliness. That’s the reason I gave them stars
Everyone one at the dealership was very helpful and supportive. There was no pressure during the sales process
I love this dealership, everyone is friendly, helpful and treats you with respect. They take care of my car like it was their own
My service manager Kevin was exceptional. He texted me with updates including a video showing me the issues they found and the recommended repairs and estimates. I was impressed and am happy with end result.
Great service and excellent waiting area. Customer service is excellent and the service on my car was great!!
Great experience with George. Very helpful and kept me informed on what was going on and when car would be ready
Made an appointment for 8am on a Saturday almost 10 days in advance with a planned drop off the night before after business hours. Was assured that I could drop the car and leave the keys in the drop box and technicians would get the vehicle first thing for my 8am appointment. The recalibration for my new windshield was only supposed to be two hours. After 2 1/2 hours, I called to check the status and was told the valets were just now bringing it in for service. 20 minutes later George called to tell me that I had to pay for it because ... Read More DealerRater - Sep 1, 2024
